Membership Spotlight – Nicole Miller

On a continuous basis, IABC Nashville spotlights its diverse members through a Q&A feature. We are pleased to showcase Nicole Miller, senior manager of Public Relations at Asurion.

Nicole Headshot - smIABC: What is your background?

Miller: I’ve had a passion for news since I was young, serving as an editor of my high school newspaper and editor-in-chief of the year book. I received my Bachelor of Arts degree from the University of Wisconsin-Madison (go Badgers!), where I majored in Journalism with an emphasis in news writing and public relations. My first job after college was working as a general assignment reporter for a community newspaper in Wisconsin. While there, I learned a lot about what makes a compelling news story and delivering the news under tight deadlines.

IABC: How did you get started in this business?

Miller: I started my PR career at a firm in Milwaukee that specializes in B2B marketing communications. When my main client merged with a national retailer, I was totally bit by the consumer bug and moved to Chicago, where I worked in the consumer PR for a variety of major agencies. I’m a rare PR egg in that I have gained strong experience and expertise in both consumer and B2B PR.

IABC: What is your current position and business affiliation? How long have your been in this role?

Miller: I currently serve as Senior Manager of Public Relations at Asurion, a global leader in technology protection and support, based in Nashville. My role has been evolving since I joined the company a little over a year ago, but ultimately I’ll be focusing on external corporate PR to help elevate awareness of Asurion’s leadership position within the industry and with national business media.

IABC: What makes your business/organization stand out?

Miller: Asurion is the global leader in helping customers enhance their life through their technology through ongoing support and protection. Among our continuous innovation is that we’re hyper focused on disrupting the tech support category with world-class customer experience by providing instant access to tech experts to help solve any tech issue with an Asurion covered device. There’s no waiting on hold, no transfers and a near 100 percent resolution rate in one call or chat.

IABC: If you could describe yourself in three (3) words, what would it be?

Miller: Strategic. Curious. Collaborative.

IABC: Tell something about yourself people would be surprised to learn.

Miller: My husband and I moved to Nashville from Chicago to be closer to our hobby of caving. Tennessee has more than 10,000 caves, and the tri-state region of Tennessee, Alabama and Georgia is a mecca for caving within the United States.

Caving offers a little bit of everything – the beauty and wonder of nature; great physical challenges and an intense teamwork structure. It’s quite common to put your life in your team members’ hands when caving, so trust and team dynamic are vital to the experience.

IABC: What lesson(s) have you learned along the way that you believe has made you a better communications professional?


  • The Communications function is most effective when it closely supports the organization’s key objectives.
  • Make your communications goals actionable and measurable.
  • Don’t drink the Kool-Aid. The usual marketing messages rarely resonate with earned media or within social media.
  • Become an expert in your organization’s (or clients’) industry.
  • Stay current on new communication channels and tactics

IABC: What makes an effective communications leader?


  • Mastery of communications channels and tactics.
  • Being up-to-date on the issues, challenges and opportunities within your organization and greater industry.
  • Serving as a trusted advisor to your leadership and team.
  • Curiosity and openness to trying new things as the communications landscape continuous to evolve.

IABC: What do you feel is the greatest benefit of IABC?

Miller: I know it’s been said before, but networking and professional development are some of the greatest benefits for me personally.

IABC: What prompted you to join IABC?

Miller: Being new to Nashville, I joined IABC to network and get immersed within the communications community locally. I heard that the Nashville IABC chapter was the most active group for local communications professionals.

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Oct 19 Professional Development Luncheon with Martin Plumlee

martinplumleeLeveraging Digital Media in PR, Marketing  & Communications

Martin Plumlee is a respected and successful Business Owner, Executive Recruiter and Leadership Strategist. He distinguishes himself as a subject matter expert in Talent Acquisition & Talent Management basedplumleelogo on 13 years of partnering with mid-size and Fortune 1000 companies across the United States. Over the past 17 years, he has excelled in search, specialty sales and management roles with General Electric, Johnson & Johnson, and Robert Half International. In 2012, he founded Plumlee & Associates.

He’s is an expert in levering digital media in PR, marketing and communications to effectively reach targeted audiences who are turning away in record numbers from traditional print and broadcast media. How can you more effectively connect with employees, potential clients or employers more effectively? Facebook. Twitter. LinkedIn. Which is mostMag_Logo_BWw appropriate and effective for your objectives?

The business and career side of social media can deliver result for you!  Martin Plumlee will show you how, Oct 19 at Maggiano’s– Meet us there!



Sponsored by Our Friends at

2016 Logo Full Spectrum Communications

More about Martin Plumlee

Plumlee, founder and owner of Plumlee & Associates, graduated from West Point with a bachelor’s degree in Economics and later earned his International Master of Business Administration from Tennessee Technological University. Currently Battalion Commander with the U.S. Army Reserves in Miami, Fla., Plumlee also serves as the Brigade Executive Officer for the 290th Military Police Brigade in Nashville.

He serves on the Board of Directors for three organizations: Habitat for Humanity: Williamson-Maury County (Development Committee), REBOOT Combat Recovery (Board Secretary) and the Tennessee Recruiters Association (TRA, affiliated with NAPS). In 2015, he was an inaugural recipient of the Nashville Veterans Award from the Nashville Business Journal.

He and Amy and their children Emma Grace and Elijah make their home in Franklin, TN.


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IABC: Who We Are

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Click Here For Membership Information

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Oct 20-21 — Digital Crossroads 2016

The Premier Digital Marketing and Media Event in the Midwest Just Got Bigger

At times, IABC Nashville affiliates with other organizations who provide relevant programs in which our members might profit.  Checkout all the details for Digital Crossroad 2016, then register directly through this webpage to gain IABC Nashville credits for its marketing efforts for this conference.


Digital Crossroads — a new, two-day event from the Louisville Digital Association —  brings the brightest minds in digital marketing and media to the Midwest for an intensive learning experience to infuse leading-edge theory and practice to any business’s marketing efforts. This year’s event will be held at the beautiful Horseshoe Southern Indiana Hotel and Casino Thursday and Friday, Oct. 20-21.

Thursday & Friday, Oct. 20-21, 2016

Thursday 1:30 p.m. – 5:30 p.m. | Friday 8:30 a.m. – 5:30 p.m.

Horseshoe Southern Indiana Hotel & Casino

2016 headline speakers for the full-day conference on Friday, Oct. 21 include:

  • Erik Qualman — 5-time best-selling author and digital marketing motivational speaker
  • Jay Baer — New York Times best-selling author of Youtility and Hug Your Haters
  • Tara Hunt — Social media pioneer and best-selling author
  • Shonali Burke – CEO, Shonali Burke Social and PR; Johns Hopkins University
  • Michael Smith – SVP for Hearst and Hearst Magazine
  • Nicole Hudson – CEO of Inbound Lead Solutions
  • Rick Wion – Sr. Director of Consumer Engagement – Kellogg Company
  • And more!

The event will be co-hosted by LDA co-founder Jason Falls and NPR anchor and award-winning journalist Jack Speer!


This year, Digital Crossroads will, for the first time, feature a half-day workshop Thursday, Oct. 20, with hands-on instruction from area experts. The topics will include:

  • What we need to know today about Facebook (and Instagram) Advertising – Christy Belden, Norton Healthcare
  • Local Digital Marketing 2.0 … With Lasers! – Mike Corak, DAC Group
  • Rules of Engagement: Navigating the Influencer Marketing Landscape – Emily Ho, Authentically Social
  • Storytelling Through Snapchat – Everything You Need to Know to Get Started
    – Hailey Heishman, LEAP
  • Elevate Your Personal Brand & Learn How to Become a Social Selling Power House with LinkedIn – Nicole Hudson, Inbound Lead Solutions
  • Notorious B.I.G. Data – Brian Mulligan and Tommy Spalding, Courier-Journal Digital Media
  • How to Achieve 4,300% ROI from Email Marketing – Anthony Antonicello, Delivra
  • PANEL DISCUSSION: Going Big With Multimeida – Podcasting, Live Streaming and More – Hosted by Jason Falls with Chaz Rough (Yogamazing), Dan Vonderheide ( and Nick Mattingly (Switcher Studio)

With over 100 Early Bird Tickets sold before the Sept. 1 deadline, space is filling fast. Get your ticket now!


We have a variety of ticket combinations to suit everyone’s schedule and availability. Ticket options and prices are:

  • All-Inclusive Pass – LDA Members – $249
  • All-Inclusive Pass – Non-Members – $299
  • All-Inclusive Pass – Students – $149
  • Workshop Only Pass (Thursday Only) – $99
  • Conference Only Pass (Friday Only) – LDA Members – $199
  • Conference Only Pass (Friday Only) – Non-Members – $249
  • Conference Only Pass (Friday Only) – Students – $99


Thursday’s workshop day will include a cocktail reception. Friday’s conference day will include breakfast, lunch and a cocktail reception. All attendees are encouraged to attend both days and book a room at Horseshoe Southern Indiana Hotel & Casino. The best rates change daily. Check the casino website for the current rate. All attendees also receive $10 in casino cash for attending.

Digital Crossroads 2016 is presented by Brown-Forman and proudly sponsored by:

2016 Digital Crossroads Sponsors

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Sept 21 Radio Panel

Radio is Alive and Growing in Nashville

Sept 21 luncheon attendees received great insight into the state of radio in Nashville, as well as personal experience with the changing market, competition with digital media, and the keys to how their careers have progressed. Thanks to Deveon O’Day, WSM Radio Host, Paul Ladd, Senior Correspondent World Christian Broadcasting, and Chris Kulick, WSM General Manager. Great networking before, during and after…..


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