July 19th Professional Development Luncheon Recap – Building Trust with Millennials

Our July 19th Professional Development Luncheon was full of entertainment and strong takeaways as we heard from a lively panel of millennial communicators who mapped out how to build a foundation for trust and attention among millennial audiences. If you missed it, below is a short recap (video included) followed by a few of the questions and answers from our panel.

Moderated by Sherry Roberts, associate professor at Middle Tennessee State University, our panel was asked specifically how brands and large organizations could capture the attention of millennials while remaining transparent, authentic and contributing to a larger conversation on today’s digital platforms.

The expert panel consisted of:

Ryan Stout, Partner & Strategist at Astute Communications

Sarah Loeffler, Content Manager at Tanner Corporate Services

Mollye Dietrich, Instructional Designer II at HCA

Brandon Mize, Development Director at Treeline Bamboo Partners

Questions & Answers

Sarah Loeffler:

Q: What are some of our challenges as communicators to engage the millennial generation?

A: Some of the challenges we face as communicators are keeping up with new technologies, but beyond that, keeping up with the right technologies for your audiences, regardless of whether they’re millennials or not. It’s not about being on every platform or channel, but rather, understanding what channels are best-suited for your organization and where your audience is – meet them wherever they are.

Additionally, as communicators, I think it’s natural for us to have the ability to put ourselves in someone else’s shoes, but now we’re having to do that on an even deeper level. That’s really what we have to do to accommodate not only the millennial generation, but everyone

Mollye Dietrich: 

Q: Do you have any suggestions for companies as to how to gain your trust as a millennial in reading their content versus other competitors?

A: First and most importantly, make sure your content is simple, easy to understand, and quick to get to. Millennials are constantly doing multiple things at once. Texting, scrolling through social media, emailing – you name it. If it takes me more than a few seconds to find or understand something, I move on to something else. If we can understand your content quickly and effectively, you can instantly gain our trust. It is also a good idea to make sure your content is mobile friendly. We always have our phones with us!

Ryan Stout: 

Q: How is advertising changing now that millennials are moving into more decision making roles?

A: In 2016, money spent on Internet Advertising surpassed money spent on Television Advertising for the first time. Why is this? Honestly, there are several reasons traditional television has been on the downward slide, not least of which is that millennials are simply watching less television. 25% of Millennials spend a minimum of 5 hours of each day on their smart phones; 50% spend at least 3 hours per day . Within this changing landscape, major opportunities are being discovered by courageous advertisers who are willing to buck the status quo and re-think their advertising campaigns to reach their customers.

I believe we are seeing more advertising that is designed to “include and entertain” audiences, as opposed to “inform and sell.”

Brandon Mize: 

Q: What is the greatest factor a brand/company should focus on when looking establishing credibility among millennials?

A: This comes from my true belief way down in my core, that a business’s greatest asset, in any capacity is its employees. I think the greatest factor a company should focus on to establish credibility is drilling in on their internal communications. Fact, people hate intranets and unique daily logins are down. There’s too many emails coming from the top, and middle managers don’t know how to communicate the company goals and strategies to the folks actually towing the line for the company. Focus on getting your house in order. Increase your employee engagement, incentivize team work, educate associates as to the why and you’ll see everything about your business get better. The millennials you’re trying to reach, and possibly influence are going to pull this thing out of their pockets, and search you on Yelp, Social media or Glassdoor and find out the good bad and the ugly about your company, usually from your employees either current or past. If you get your employees on board and aligned, the messages that matter are going to overflow from you staff. Their friends, family, followers and everyone in between are going to know who you are and why employee X likes working at your company. Millennials are extremely smart and the moment they have even the slightest interest in your company, they’re going to do their research and decide right then whether they’ll ever pay attention to you again, and you’d better hope that the folks who know you best, a.k.a your employees, have good things to say about you.

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Register Now! Expanding Your Circle of Influence – March 15

Are you making connections to advance your personal brand? 

In today’s digital world, effective face-to-face communications skills are a sought after ability. Knowing how to connect and cultivate relationships is crucial regardless of your industry. Relationships are essential to building and maintaining both your company and personal brand image. These associations enable you to expand your Circle of Influence and help build your credibility.

So, how do you improve your relationship-building skills?

How do you expand your reach to positively impact your company and/or your personal brand?

 

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Cheryl Read, president of Cheryl L. Read & Associates, is joining IABC Nashville on Wednesday, March 15 to answer these questions and more. With more than 30 years of experience in brand marketing, communications and relationship management, Cheryl will share her advice on seeking out new connections, building relationships and ultimately expanding your Circle of Influence.

Throughout her corporate and financial experience, Read spent 29 years with Tennessee-based HCA, the nation’s leading provider of healthcare services. Her responsibilities included all division communications, marketing management, diversity and inclusion and community relations at HCA working specifically with the hospitals located in Tennessee, Kentucky, Indiana, Virginia, and Georgia.

 

Join us at IABC Nashville’s March 15 Professional Development Luncheon. Connect at Maggiano’s with guest speaker Cheryl Read , and other Mid-South communications and marketing professionals. Be seen — and see who else is in the room.

IABC is the only place to connect
with communicators globally 
 IABC Nashville is your passport!

 

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Join Us! Feb. 15: Employee Engagement Panel

article-employee-engagement-roiGallup research shows engaged employees are 18% more productive and 37% less likely to be absent. Companies of all sizes are learning employee engagement is essential to success. They have begun instituting strategies to create and maintain an engaged and motivated workforce.

Join us on Wednesday, Feb. 15, as we dive in with our panel of expert communicators on just how to effectively engage employees and create a motivational culture that drives high performance.

 

Our Expert Panel:

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Laura Ladd, Associate Communications Manager, Brookdale
Laura is a veteran communications professional with a focus in employee communications and healthcare. At Brookdale, the country’s leading operator of senior living communities throughout the United States, Laura is responsible for internal communications, partnering with company leaders and Human Resources to provide communications strategy and support for numerous initiatives, including learning and development, recruitment and training, and employee engagement, to name a few. She began her career as a staff writer and assistant editor at Nashville magazine, and her background includes communications roles at Vanderbilt University’s Office of Alumni Publications, Tennessee Health Care Association, Corrections Corporation of America, Community Health Systems, and LifePoint Hospitals. Laura is a past board member of the Public Relations Society of America (PRSA) and the Junior League of Nashville, as well as a volunteer board member of the Dixie Zone Southeastern Region of the U.S. Masters Swimming organization (USMS).

 

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Kearstin Patterson, Assistant Vice President of Communication and Design, HCA

Kearstin is a leading figure in the Nashville community in both the healthcare and nonprofit sectors and brings her dynamic social skills and influence to HCA, the nation’s leading provider of healthcare services, as the assistant vice president of communication and design.  With a high standard of taste and tenacity, Kearstin sets the direction and builds connections—with her team, with other departments, with other lines of business—to position and propel the Communication & Design team as integral creative leaders within HCA and the healthcare industry. She also lends her skills and passion to the boards of several non-profit organizations in Middle Tennessee, but is proud to call the Iroquois Steeplechase her favorite annual event and where she donates much of her time through her role as president of the Iroquois Alliance.

 

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Beth Aleridge, Associate Director of Media and Communications for Information Technology, Deloitte

In her current role, Beth leads executive communications to build eminence, achieve strategic objectives, and drive employee engagement and adoption for Deloitte’s US technology organization and the Office of the CIO. She works to differentiate Deloitte through internal and external marketing and communications solutions that drive bottom-line business results. Beth is passionate about spreading awareness of technology innovation to empower Deloitte professionals to serve clients with distinction, in the pursuit of becoming the technology leader in professional services organizations. Since joining Deloitte in 2007, Beth has held a number of leadership roles in Deloitte’s US and global organizations. Prior to Deloitte, Beth led strategic communications for Fortune 500 organizations in the technology, hospitality, publishing, and retail industries, including Gaylord Entertainment in Nashville and The Home Depot Inc. in Atlanta. Beth holds a BBA in marketing from Austin Peay State University and an MBA from Belmont University.

 

Join us at IABC Nashville’s Feb. 15 Professional Development Luncheon. Connect at Maggiano’s with our panel, and other Mid-South communications and marketing professionals. Be seen — and see who else is in the room.

 

IABC is the only place to connect
with communicators globally 
 IABC Nashville is your passport!

 

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