On a continuous basis, IABC Nashville spotlights its diverse members through a Q&A feature. We are pleased to showcase Mollye Dietrich, an instructional designer at HCA.
IABC: What is your background?
Molly: I was born and raised in Nashville, TN (yes, I am not a “transplant!”). I went to Franklin High School, then attended the University of Tennessee-Knoxville for college (and am a HUGE Vols fan!). I received a Bachelor of Science in Service Management with a major in Retail and Consumer Science, and a minor in Business Administration. I moved back to Nashville the day after I graduated in 2011, and haven’t left again since.
IABC: How did you get started in this business?
Molly: My first job in Nashville after college was in retail (since that is what I studied in undergrad), but I quickly realized that this was not a long-term career for me, although I love everything about fashion. I decided to move to a job in IT sales, which I also soon realized wasn’t the right fit for me either. A friend of mine knew that I was unhappy with my job, and encouraged me to apply for something completely out of my comfort zone, which happened to be the best decision I ever made. I started with HCA (Hospital Corporation of America) in 2012 as an Implementation Specialist, traveling to different hospitals across the U.S implementing our paperless Electronic Health Record (EHR) systems. After that, I was an Assistant Project Manager for a short period of time and learned all of the ropes of a project from beginning to end, including the communications and education role of a project. I decided that I wanted to try something a little more creative, and interviewed for an Instructional Designer position, and here I am today!
IABC: What is your current position and business affiliation? How long have you been in this role?
Molly: My current role is an Instructional Designer with HCA. I have been in this position for almost 2 years, however, I have been with HCA for almost 5 years. As an ID, I create communication and education deliverables for different projects across my specific department at HCA, the Clinical Services Group (CSG). This includes (to name a few) web-based training courses, communication and marketing strategies, branding, toolkits, brochures, posters, facilitator and learner guides, podcasts, and tip-sheets.
IABC: What makes your business/organization stand out?
Molly: HCA is the biggest healthcare company in the world, with ownership of over 165 hospitals and 115 surgery centers in the U.S and London, England, as well as over 205,000 employees. With a company this large, it seems that it would be easy to get “lost in the shuffle.” However, that is not the case at HCA. Every employee is treated with dignity and respect, and their work portrays the mission and values of HCA everyday – “Above all else, we are committed to the care and improvement of human life.” It is also amazing to me how involved in the community the organization is, especially since the corporate office is right here in Nashville. There are so many local non-profits that I have gotten to volunteer at because of HCA giving me the time to do so. Every employee is offered 24 hours of volunteer time throughout each year, as well as one designated work day, “Community Day”, where employees can get together to serve the community away from work.
IABC: If you could describe yourself in three (3) words, what would it be?
Molly: Personable, positive, and outgoing.
IABC: Tell something about yourself people would be surprised to learn.
Molly: I am a HUGE cat lady. I love cats. I was also on the bowling team in high school which not many people would expect.
IABC: What lesson(s) have you learned along the way that you believe has made you a better communications professional?
Molly: Don’t be afraid to take risks, and be confident in your ideas and your work. I have learned to be more confident over the past two years in my ID role by trial and error. Once I got more comfortable with thinking outside of the box with my ideas and my work, (and realizing that it was ok to fail), I was able to use my confidence with business owners more effectively.
IABC: What makes an effective communications leader?
Molly: Someone who is transparent in their communication styles – they can see all sides of a situation and are open to different views and ideas. They are also great communicators because they not only speak, but they also listen. I think listening to all ideas, being aware of all views, offering fair advice, and communicating thoroughly is also what makes an effective communications leader.
IABC: What do you feel is the greatest benefit of IABC?
Molly: Meeting so many different people in the Nashville area that are involved in different industries like communications, education, instructional design, marketing, graphic design, and public relations (to name a few), and getting to know the many different faces of “communications.” This has been something that I have always wanted to get to learn more about, and can use in my everyday work. I also love getting to attend the monthly luncheons and networking with all of the different members as well. It has been eye-opening to me to see all of the different companies that use communications in many different ways in their businesses.
IABC: What prompted you to join IABC?
Molly: As I grew stronger in my role as an Instructional Designer, I also wanted to learn more about the communications side of the business. I wanted to join a professional association in Nashville, and I did a little research and found IABC. I started going to some of the luncheons and other events last year, then recently decided to join as an official member!by